TABLE OF CONTENTS
Title
page i
Certification
iii
Dedication iv
Acknowledgement v
Abstract ix
Table
of contents xi
CHAPTER ONE
Introduction
1.1
Background of the study
1.2
Statements of problems
1.3
Objective of the study
1.4
Research question
1.5
Research hypothesis
1.6
Scope of the study
1.7
Significance of the study
1.8
Research methodology
1.8.1
Sources of data collection
1.8.2
Research design
1.8.3
Population of the study
1.8.4
Sample and sampling technique
1.8.5
Method of data collection
1.8.6
Technique for analysis
1.9
Purpose of the study
1.10 Definition
of terms
References
CHAPTER
TWO
Literature
review
2.1
Concept of administrative officer
2.2
The Nigerian police force
2.3
The efficiency of the Nigerian police
2.4
The police and a civil society partnership
2.5
The administrative officer media relation]
2.6
Summary of the literature reviewed
References
CHAPTER
THREE
Data
presentationadn and data analysis
3.0 Introduction
3.1
Analysis of data
3.2
Analysis of some response to the questions in the
questionnaires
3.3
Testing of hypothesis
CHAPTER
FOUR
Summary,
recommendation and conclusion
4.1
Summary
4.2
Conclusion
4.3
Recommendation
Bibliography
Questionnaire
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
‘I must admit it is the duty of the Nigeria police
force to protect every citizen as well as foreigners in our land’ (Balogun 2002
23). This obvious statement by the formal Inspector-General of police Mr. Tafa
Balogun, seems to be a clear indication that all is not well with the
administration of law and order in Nigeria. Confirming the above
notion, the inspector-general of police further stated, ‘I must admit that by
the time I came in, security was below average and crime wave was high (Balogun
2003). So, the point is not there is ‘crime, what is worrisome is the apparent
sate of insecurity in the land. (Emile Durkhein (1950:64) posited that, ‘crime
is present in all societies of all types’. As it were, crime has been defined
as an act from which the state can apply sanctions. Invariably the police, as
earlier stated, represent the organ of the government charged with the
responsibility of law and order maintenance. In the course of the performance
of its statutory role to the society, the Nigeria police force have been
found wanting in one way or the other.
Often times the officers of the force
are accused of brutality, of violating fundamental human rights, of extra
judicial killings, of aiding and abetting criminal activities, of engaging in
bribery and corruption (daily champion, 2002:1). Conversely, the police
officers complain of poor salaries which are irregularly paid, no life
insurance policy, indecent and insufficient barracks, lack of equipments,
absence of motivation packages et cetera, in the face of hazardous duty they
perform and are expected to perform (Punch 2002:1).
In February 2002, the climax of the
complaints insulted to the fast ever strike by the senior officers cadre of the
force. And worst still, reported increase in crimes has not abated. On February
20, 2001 in one feel swoop, eight cops within Lagos metropolis were sent to their early
graves by robbers. Since the first crime committed by Adam and Eve, which was disobeying
the will of God, and that of Cain and Abel, when Cain murdered his brother Abel
in the Bible, crime has continued to reign. Therefore, crime could be said to
be as old as the existence of human society from that early beginning, man had
been constantly engaged in a fierce battle with his kind over materials
acquisition and status. Greed and jealousy thus rank high in trying to discern
the motive behind any crime. For example, a man can rob to satisfy his prevented
idea of what society expects of a successful fellow, just as another may not
flinch having to kill, to assuage an insured ago.
Whichever, humanity has had to live with
this burden of keeping such individuals and groups at bay so that law abiding
citizens can move about without undue molestations. For most modern society the
answer has been the police force, an organization of men and women saddled with
the task of maintaining law and order. Ironically, the tide appears to be
changing. Apart from helplessly watching yesterday petty thieves graduate into
today’s hardened criminals the Nigeria police appear to be more engrossed in a
battle to save itself from the rampaging attack of hoodlums. Indeed, never
before, in the entire 105 year history of the force, has it personnel curse
under such student physical attack.
Similar, policemen face challenges and
constraints from the powers that can be in the process of law enforcement. The
point being made is that officers and men are not usually granted free hand in
the execution of their job. In respective on the nature and dimension of
crimes, what is important is what the stakeholders in the society do in
controlling, managing or preventing the crime situation.
1.2 STATEMENTS OF PROBLEM
The problems of Nigeria police in exercising it’s
duties are both logistical and moral. Over the years in logistical terms, the
force has maintained by the federal government has not had enough equipment.
The quantity and quality of weapons, arms and ammunition available in most
mobile squadron units in the country are hardly enough. There are some instance
where the force cannot stand the counter firepower of armed bandits. In terms
of human resources and strengthen, the Nigerian police is yet to have the
strength that can adequately contain crime in country. Recruitment into the
force has been epileptic. Losses of personnel through natural death, active
service, retirement and disciplinary action have not been adequate replacement
over the years. With regard to the standard laid by the United Nations ratio of
one policemen to 400 citizens. Nigeria
has not meet th4e standard. The strength of the force, by the time the then Inspector
General of Police Mr. Musliu Smith assumed duty was under 120,000 (Nigeria
Tribune with August, 2000). Okunola (1995) estimated the ratio of the police
man to about 6.41 Nigerians which is not much improvement on ratio 1:980 as at
1979 (Danuadani 1979).
1.3 OBJECTIVE OF THE STUDY
Indeed, it appears that what is in Nigeria today
is tantamount to a serious crime problem. Hence, the main objective of this
research is:
1.
To examine the challenges facing the Nigeria police force
in the discharge of its roles and functions in a democratic dispensation.
2.
To educate members of the public on
the role and powers of police, and the significance of public cooperation with
police in order to promote an overall individual, community and national
security.
3.
To analyze a historical perspective of
the Nigeria
police force.
4.
To establish a budge between the police
and the community within which they operate.
5.
To offer suggestions and
recommendation on how to have a responsive police force in Nigeria.
1.4 RESEARCH QUESTION
1. What are the challenges facing
administrative officers (police
officers) in the discharging of its roles and
factions?
2. How effective is the Nigeria police
force at combating criminal
activities?
3.
Can there be an alternative to the
Nigerian police force?
4. Are Nigerian police officers armed with the
necessary skills to make them
understand the importance of their
profession?
1.5 RESEARCH HYPOTHESIS
Ho:
There is no significant relationship between the administrative officers’ roles
and its discharge of its functions and roles.
Hi:
There is a significant relationship between the administrative officers’ roles
and its discharge of its functions and roles.
1.6 SCOPE OF THE STUDY
The research study covers the ‘role of
administrative officer in enhancing the quality of services rendered by
government establishment’, it centers on the Nigerian police force.
1.7 SIGNIFICANCE OF THE STUDY
The main significance of this study is
to examine the role of administrative officers, it will also seek to examine
the following:
1.
knowing the societal perception of the
Nigerian police and how it effects their behaviour of work.
2.
Examine the effect of the socio-economic characteristic of police officers on their ability towards containing
crime.
3.
To find out the dominant needs of each
category of police offices and their impacts on their attitude towards work.
1.8 RESEARCH METHODOLOGY
The methodology adopted for conducting
this research is aimed at finding out how the role of administrative officer in
enhancing the quality of services rendered by government establishment,
therefore procedures that were used in this study are sources of data
collection, research design, population of the study, sample and sampling
technique, method of data collection, method of data collection and analysis.
1.8.1 SOURCES OF DATA COLLECTION
Data is the numerical value of
information used for analysis. The data used for this project were derived from
both primary and secondary sources. The primary data refers to first hand data
collected by the researcher in the field by way of administering questionnaire
and personal interview.
The secondary data are those source of
data collected from relevant data and information already collected and
documented in textbooks, company’s journal.
1.8.2 RESEARCH DESIGN
The research design is a plan or blue
print, which specifies how data relating to a given problem are collected and
analyzed. A case study type of research design is used in this study and the
instrument sued included questionnaires, interview and personal observation.
1.8.3 POPULATION OF THE STUDY
The population is the total number of
respondents of larger group of the study.
The population of this study is the
employees of the Nigerian police force. These were stated as 113. It includes
all categories of workers randomly selected from all the departments. There is discrimination
as to sex, as both males and females members were included.
1.8.4 SAMPLE AND SAMPLING
TECHNIQUE
Usually, the size of the entirely
collective population of 113, is too large fir this type of study, a mere
presentation (sample) was therefore chosen for this study, 100 staff was
selected for the sample size and it spread out to all the entire department,
were given questionnaires.
The simple random sampling procedure was
used to select respondents for the study. This procedure or technique gives all
workers in the company or force equal opportunity of being selected i.e non
zero probability of being chosen. 50 questionnaire were distributed to the
respondents by hand and were collected back after completion. As a supplement
of written questionnaire personal interview has conducted on senior management
staff in personnel/administrative department on a face to face basis, aimed at
extracting valuable information.
1.8.5 METHOD OF DATA COLLECTION
The methods used to collect data for
analysis in this were
a.
The interview method: This is a method
in which the researcher contacted the members of the sample personally and
asked the questions.
b.
Survey method: In this method,
information is obtained from respondents through a set of question related to
enquiring such collection of question (questionnaire) can be delivered to responders
by hand or through portage.
c.
Questionnaire: A questionnaire is a
carefully designed instrument for collecting data in accordance with the
specification of the research and hypothesis. It elicit commit responses from
the subjects to the research through a serves of question put together with
specific aim in mid (Uzoagulu 1998:83) ascertain facts, opinions, beliefs,
attitudes and practices (Owokhanlen and Osagie 2007).
In
this study, a combination of both the open and closed ended questionnaires was
used in order to be able to obtain correct and updated information. To this
end, the question was specifically made to cover a wide range of motivational programs
as they effect all levels of staff within the organization.
1.8.6 TECHNIQUES FOR ANALYSIS
In analyzing the data for this study,
the simple percentage method was used while the hypothesis were tested using
chi-square method.
1.9 PURPOSE OF THE STUDY
The main purpose of this study is to
examine the role of administrative officer in enhancing the quality of services
rendered by government establishment, therefore its purpose is to enlighten institutions
and researchers and the community or society on its impact and relevance.
1.10 DEFINITION OF TERMS
1.
Administration: This is defined as
the organization or committee who make up a body for the propose of
administering something.
2.
Officer: A person authorized to
serve in a position of authority on a vessel or a post.
3.
Services: A company or agency that
perform a public service, subject to government regulation.
4.
Government: The system or form by
which a community or other political unit is governed.
5.
Establishment: A public or private
structure (business or governmental or educational) including building and
equipment for business or residence regarded as an organization.
REFERENCES
Balogun S.K (2003). Database Administration Oracle
and Solars Nigeria, Chaitaned Institute of Personnel Management, No 13:23.
Balogun S.K and Babalola S.S (2001). Performance
Evaluation and Organizational Development, Obefemi Awolowo
University Press) pp
100-115.
Mclaigen
R.B (2005). Assessing Changes and Key Issues in the New Local Government Bill
for Finance Managers Incorporated.
Zimwenuan Z.F (2011). The Greater London
Authority,m Devolution or Administrative Decentralization http://www.allacademic.com//heta/pmia-apa-reserachcitation.
Zhang, Yingzu and Xico, Zlugiwel (2008). The Fifth
Generation in Administrative Officer Roles pp 4:15-18.
CHAPTER TWO
LITERATURE REVIEW
2.1 CONCEPT OF ADMINISTRATIVE
OFFICER
The inefficiency of the Nigerian
administrative officer is generally considered as one of the major limitation
of the Nigeria
society and a core enabling factor for the spread of anomie in the land. The
concept of efficiency has acquired special significance in the assessment of
country performance, institutions and system in a world that is increasingly
competitive. It relates to the values of accountability, processes and quality
of service delivery, the competence of personnel as well as stakeholder
attitudes towards a system or institution. An inefficient state poses a threat
to its own survival, and guarantees undesirable devaluation of the quality of
human life within its borders, increasingly also, efficiency is associated with
the nature and context of democratic performance and measured in terms of the
prevailing, local human development index.
While situating the Nigeria police force within this
theoretical context, and the theme of our inquiry, namely the role of
administrative officer in ensuring police efficiency.
2.2 THE NIGERIAN POLICE FORCE
The Nigeria
police force is the only body constitutionally empowered to ensure the security
of lives and property in Nigeria.
It derives its existence from section 214 (1) of the 1999 constitution which
provides expressed that ‘there shall be a know as the Nigeria police
fore, and subject to the provision of this section, no other police force shall
be established for the federation of any part thereof. Section 4 of the police
act, 1990 further outlines the general duties of the police as follows ‘the
police shall be employed for the prevention and detection of crime, the
apprehensive of offenders, the preservation of law and order, the protection of
life and property and the due enforcement of all law and regulations with which
they are directly charged and shall perform such military duties within or
outside Nigeria as may be required of them, by or under the authority of this
or any other act’ that these duties of ensuring order, safety and security are
important to the making of a good society is not in doubt.
The police service commission defines
the role responsibility of the commission in greater detail. Drawing its
membership largely from civil society, the commission is essentially an
oversight body empowered to monitor and evaluate the performance of the police
force and to ensure its efficiency and accountability in terms of their
performance the police are further duty bound to respect the provision of the
constitution and with the fundamental human rights of the Nigerian citizen. The
police uniform does not make a policeman a special being or creation who may
trample on the rights of others. The oath of allegiance earlier referred to, as
in the seventh schedule of the extant constitution states that the person
taking the oath will be ‘faithful and bear true allegiance to the federal
republic of Nigeria and that he or she ‘will preserve, protect and defend the constitution
of the federal republic of Nigeria’. Where a police officer acts ultra vives or
violates the constitution in any way, he can be taken to court and held
accountable through judicial process. Acting under express orders, from a
superior officer, to commit a criminal or illegal act provides no mumuity or
justification whatsoever. Nigeria
is a signatory to many international conventions including the UN universal
declaration of human rights, the African charter on human and people rights,
even more immediately relevant are the United Nations code of conduct for law
enforcement officials. These provisions are important not merely because Nigeria is
signatory to their but also because they are reflected in the spirit of our
domestic laws, and perhaps noteworthy is the spirit of our domestic laws.
It seems clear enough on the basis of
the foregoing that the police internally and within the framework for
efficiency in all aspects of its operations but the paradox is its lack of
fidelity to many of these commitments.
2.3 THE EFFICIENCY OF THE
NIGERIAN POLICE
Public reactions to the Nigerian police
force on the question of efficiency are mixed and it is something like this.
There seems to be a general consensus that Nigerian police officers seem to
perform so well, they are so efficient and so exemplary when they take part in
international assignments, and there have been many international commendations
of the Nigeria police force to confirm this, but when the same policemen are required
to serve the Nigerian people, they behave more like any army of occupation,
which terrorizes the people, acts outside the province of the law. It is only
natural that this raise prompt questions of efficiency. The verdict to that the
Nigerian police force is an inefficient public institution, the pervasive
opinion is that it is more of an enemy of the people, aid that substantially it
has through the attitude of its men and its processes compromised its
constitutional obligation.
The police service commission is under
funded and over the years it has developed a reputation for being some what
epileptic and even where it seeks to assert itself, its invention is
immediately policized.
The inefficiency of the Nigerian police
force is perhaps most borne out of the wave of insecurity in the land. Nigeria is
considered one of the most borne out by the wave of insecurity in the land. Nigeria is considered one of the most insecure
places on earth ‘Nigeria’s
insecurity’. Confronted with an efficient and overwhelmed police force, the Nigerian
people have been tempted to resort to self help in the form of summary justice
or the creation of alternatives of the police. Families now live in hostiles
and neighborhoods that have been turned into prisons with tall fences and
barbed wires and streets that are placed under lock and key. For their
security, they subscribe to neighborhood watch arrangements also know as
vigilante, ethnic-based security units, or private security outfits while
hoping that the police, now considered by many as a necessary evil would soon
became effective and efficient.
2.4 THE POLICE
AND A CIVIL SOCIETY PARTNERSHIP
It is in the interest of the police to
seek partnership, and to build relationship with civil society institutions
including the media. No amount of complaints about media meddlesome or
perceived arrogance of the media would reduce media focus on the pubic police
and its had of efficiency or otherwise.
To engage the media more qualitatively,
the Nigeria
police force should attempt to develop its strategies in communication.
Administrative officers who often interface directly with the media should see
themselves not as agents with a mandate to doctor the truth, but partners with
the media in using information in pursuit of the common good. Training opportunities
should be provided for both police public relations officers and other police
officers in the area of community relations.
Ultimately, the goals of the police and
those of the media cohere in principle, at the level of a given commitment to
the common good and societal progress.
The biggest guarantee that the police
can rely on it its relationship with the media however is for it to raise its
level of performance, by discharging its duties under the constitution with
greater efficiency. It is not true that the media is unnecessarily censorious:
it has indeed been supportive of the police especially in advocacy for
improvements in the welfare of its men and its structure, and has grown great
in sympathy for its cause.
The police should assist the media with
information access which remains a major limitation for the Nigerian
journalist. Government officials including the police are ever so reluctant to
divulge information on the grounds that they are sworn to an oath of secrecy.
Such secrecy creates room for corruption and misinformation. A freedom of
information law such as has been the subject of media and legislative advocacy
and which has been continually resisted by authority figures can only promote
the objectives of transparency and accountability if brought into being and
properly implemented. The administrative officer should not shy away from
telling its own stories including its success stones and the challenges that
confront it.
The partnership that ought to exist
between the police and the media is a two-way process.
2.5 THE
ADMINISTRATIVE OFFICER MEDIA RELATION
Law enforcement agencies have an
obligation to provide quality information to the people they serve. Quality
information, is based on competence, transparency, timing, dependability and
other factors.
Members of the community have a high
expectation that their local, state and federal law enforcement agencies will
provide information on criminal activity, major events, threats to the
community, traffics and transit data, prevention techniques, and more. They
expect information provided by law enforcement officials to be accurate and
timely. They expect their law enforcement agencies to operate transparently.
Their perception, attitudes, beliefs and values about safety and the community will
be influenced by the information they receive or fail to receive from their law
enforcement agency.
Today, much of the information on police
matters is conveyed through social networking, often eliminating both the law
enforcement agency and conventional news media from the communication chain.
With the advent of social networking, law enforcement agencies have less
control than ever before over accuracy and timeless of information disseminated
to the community. Agency control over sensitive information such as crime scene
photos and names of victims has waved.
The nature of messaging has changed.
Social networking has also changed. People who once took the time to read
newspaper, articles or sit through a local television news show may spend only
a few seconds scanning of interest, they may spend only a few more moments
reviewing the message ‘in depth’.
For decades, reporting of police
incidents was reactive. Information was released by a P10 at a scene or only
after incidents reports were screened. Once the information was released to the
media or others requesting data. Law enforcement agencies had little influence
over how that data was delivered. They had negligible control over the
timeliness and accuracy of information that made its way to the people. They also
has minimal ability to target information to specific audiences through the
news media. Proactive and features reporting of law enforcement activities was
quite limited.
2.6 SUMMARY OF THE LITERATURE
REVIEWED
In
this study, we found that administrative officer have cumbersome roles to play
in the dispersing of their administrative duties, which usually requires most
of their time, strength, dedication and sincererity, they hold the mathe of
disseminating law and order in the society and are also have the power to
justice and they also give information and communication to other sector or administrative
offices.
REFERENCES
Arase S.E and Iwauofor, I.P (2007). Policing Nigeria in the
21st century. Ibadan Spectrum Books Limited.
Alemika, E.O (2004). Police Accountability in Nigeria:
Framework and Limitation.
Chukwuma, I.
(2001). Guarding the Guardian in Nigeria Frame of Law Enforcement Review:
A Quarterly Magazine of the Centre for Law Enforcement Agency Education
(ELEEN), June 21.
Constitution of the Federal
Republic of Nigeria (1999).
Oluziwi, A. (2004). Vera Institute and the Centre
for Law Enforcement Education (CLEEN) held from 24-27 September.
Odiakalu, C.A (2004). Changing roles of Civil Society
in Promoting Safety and Security in Nigeria
in Hamika, E.O Crime and Policing in Nigeria,
Challenges and Options, Lagos Network on Police Reforms in Nigeria.
Piller S. (2004). Civilian Oversight of Poliing:
Lessons from the Literature’ in Hamika, E.O and Chukwuma, ‘Oversight and
Accountability of Police in Nigeria.
Thamas E.F (2009). ‘Principles of Sentencing’
Hanewens Books London.
Criminal Procedure let, 5414-5434.
Worker S.Z (2007). Sentence, Theory and Practice London Agency Education.
24-25.
CHAPTER THREE
DATA PRESENTATION AND DATA ANALYSIS
3.0 INTRODUCTION
The purpose of this chapter is to
analyze the data collected in a systematic way so as to facilitate verification
and authenticity of the prepositions that were stated earlier on test of the
proposition will provide the much needed answers to the research questions and
also form a basis of good and reliable recommendation.
Based on this, a questionnaire was
designed to obtain the needed date. The response to the various questions is
the questionnaire distributed were collected and analyzed.
3.1 ANALYSIS OF DATA
The responses to the question in this
questionnaires were analyzed. Firstly, the responses to the bio-data questions
were dealt with before those question in part 3 of the questionnaire.
The table below shows the responses of
the respondent to the sex, age, marital status, distribution in the
questionnaire. A total of (50) fifty questionnaire wee duly completed and
returned. The figure in the brackets shows the corresponding percentage of
bio-data analysis of the respondents.
Table 1: Sex
|
Variables
|
No of respondent
|
% of respondent
|
|
Male
|
34
|
68
|
|
Female
|
16
|
32
|
|
Total
|
50
|
100
|
Source: Field survey, 2013
The above table indicates that 34%
representing 68% were male while 16 respondents 32% were female in the
population.
Table 2: Age
|
Variables
|
No of respondent
|
% of respondent
|
|
21-30yr
|
4
|
8
|
|
31-40yrs
|
16
|
32
|
|
41-50yrs
|
24
|
48
|
|
51
and above
|
6
|
12
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
From the table indicated above 8%
representing 4 out of 50 were 21-30years, 32% representing 16 out of 50 were
37-40 years, 48% representing 24 out of 50 were 41-50 while 12% representing 6
out of 50 were 50 years and above.
Table 3: Marital Status
|
Variables
|
No of respondent
|
% of respondent
|
|
Single
|
6
|
12
|
|
Married
|
38
|
76
|
|
Divorced
|
2
|
4
|
|
Widowed
|
4
|
4
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
According to the table above 12% of the
respondents wee single, 76% married, 4% widowed while 8% were divorced.
Table 4: Length of Service
|
Variables
|
No of respondent
|
% of respondent
|
|
1-5yrs
|
Nil
|
Nil
|
|
6-10yrs
|
6
|
12
|
|
11-20yrs
|
16
|
32
|
|
21-25yrs
|
12
|
24
|
|
26
and above
|
16
|
32
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
From the table above, the respondents to
the questionnaire who served the force for between 11-20yrs was 32%, 12%
representing 6 were 6-10yrs, 24% representing 12 were 21-25yrs, 32%
representing 16 out of 50 were 26 and above while Nil representing Nil were
1-5yrs.
Table 5: Position of Respondents
|
Variables
|
No of respondent
|
% of respondent
|
|
Junior
staff
|
30
|
60
|
|
Senior
staff
|
7
|
14
|
|
Middle
management
|
8
|
16
|
|
Management
|
5
|
10
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
The
table above shows that majority of the respondents were junior staff and this
represents 60% of them were of 30 respondents, 14% representing 7 respondents
were senior staff, 16% representing 8 respondents were middle management while
10% representing 5 respondents were purely management.
ANALYSIS OF SOME RESPONSES TO THE
QUESTIONS IN THE QUESTIONNAIRES
Some of the questions relating to the
objectives of the study are analyzed here with a view to make viable recommendations.
Table 6: Are there some painful
challenges in ensuring proper role administratively
|
Opinion
|
No of respondent
|
% of respondent
|
|
Yes
|
38
|
76
|
|
No
|
12
|
24
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
From the table, it shows that 76% of the
total respondents representing 38 out of 50 respondents agreed that it is
essential for the challenges to be in place the opinion was corroborated by
Yusuf (1974) when he opined that there will always be challenges facing an
administrative officer.
Table 7: Are the roles of
officers in the administrative organization being enacted?
|
Opinion
|
No of respondent
|
% of respondent
|
|
Yes
|
35
|
70
|
|
No
|
15
|
30
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
From the table above it shows that 70%
representing 35 said ‘Yes’ that the roles of officers in the administration are
being enacted and 30% representing 15 respondents said ‘No” to the issues on
ground.
Table 8: Has the roles of the
administrative officer influenced you in any way?
|
Opinion
|
No of respondent
|
% of respondent
|
|
Yes
|
25
|
50
|
|
No
|
25
|
50
|
|
Total
|
50
|
100
|
Source: Field Survey 2013
From
the above table, it shows that both said equally in the opinions.
3.3 TESTING OF HYPOTHESIS
Ho:
There is no significant relationship between the administrative officers roles
and its discharge of is functions and roles.
Hi:
There is a significant relationship between the administrative officers roles
and its discharge of its functions.
Table 9: This table shows the
completion for the test statistics
|
Responses
|
0
|
E
|
0-E
|
(0-E)2
|
(0-E)2
E
|
|
Yes
|
30
|
16.7
|
21.3
|
453.69
|
27.17
|
|
No
|
7
|
16.7
|
-9.7
|
914.09
|
5.65
|
|
Not
sure
|
5
|
16.7
|
-11.7
|
136.89
|
8.20
|
|
Total
|
50
|
16.7
|
|
|
41
|
Substituting
in the formula X2 = (0-E)2/E
Where
X2 = test statistic
0
= observed frequency
E
= expected frequency
The
test statistic is determine to be
27.17
+ 5.63 + 8.20 = 41
Degree
of freedom (df) = row
Critical
value X2 tab for d.f at 0.05 level of significance = 5.99
Decision
Since
the test statistic (X2 cal) = 41 > critical value (X2
tab)5. The null hypothesis (Ho) is rejected while the alternative
hypothesis (Hi) which states that there is relationship between the
administrative officers roles and its discharge of its functions.
CHAPTER FOUR
SUMMARY, RECOMMENDATION AND
CONCLUSION
4.1 SUMMARY
This study was aimed at finding out the
impact of and the role of administrative officers in enhancing the quality
service rendered by government establishment taking Nigerian police force as a
case study. In the cause of the project, efforts were made to identify sources
of administrative duties roles towards achieving high productivity and
performance, low rate of labour turnover and commitment of workers to do their
duties.
The research was based on sample 100
employees spread across all department of the organization, the employees were
grouped two categories, the mangers and the junior workers. Random sampling was
used to administer the questionnaires.
The chapter one of this research deal
with the general introduction of the role of administrative officer and the
corporate introduction of police. Chapter two treated literature while chapter
three deal with research methodology with chapter four on presentation and
analysis of data. Information for the study was obtained from both primary and
secondary data sources, interact, textbooks and journals were used in compiling
the background and literature review. The data analysis were based on responses
from the questionnaire distributed to employees of Nigerian police force.
4.2 CONCLUSION
When workers in the administrative
office usually in government establishment are function and maintaining their
said roles, it is then that the country is said to be crime free and a
developing state. Therefore in this research study we have concluded that there
are various obstacles hindering the effective administering of the administrative
officer, it has also been concluded in this research that, training and
motivation has a role to play in the efficiency of the administrative officer
usually the police fore thereby creating motivation structure and training
roles and keystone to the effectiveness of the roles of the administrative
officer.
4.3 RECOMMENDATION
Due to the research work focus on the
administrative officer roles, it is highly recommended that for the
administrative officers to be our effective, there are guidelines and
procedures like
1. Training:
this are baby step to the proper and effective display of administrative roles,
because they provide the guidelines and the precautionary measures involved in
becoming a good official of the government establishment.
2. Prudency:
The prudency and rigidity of an officer of the government gives rise to the
effective nature of administrative roles and thereby making a particular area
dominated by prudent and loyal officers.
3. Loyalty: There
are many reasons why loyalty is essential to the administrative officers roles
and that’s because the officers are designed to obey orders given to them by
their bosses, especially to their bosses, it also help in the promotional
aspect and gives incentives and provide motivation for other recruit.
4. Motivation:
This is the most essential of them all, as it gives rise to the officer
performance by creating a conducive working environment and making sure their
checks and balances are posted.
BIBLIOGRAPHY
Alemika, E.O (2004). Police Accountability in Nigeria:
Framework and Limitation.
Arase S.E and Iwuofor, I.P (2007). Policing Nigeria
in the 21st century. Ibadan Spectrum Books Limited.
Balogun S.K (2003). Database Administration Oracle
and Solars Nigeria, Chartered
Institute of Personnel Management, No 13:23.
Balogun S.K and Babalola S.S (2001). Performance
Evaluation and Organizational Development, Obefemi Awolowo
University Press) pp
100-115.
Chukwuma, I.
(2001). Guarding the Guardian in Nigeria Frame of Law Enforcement
Review: A Quarterly Magazine of the Centre for Law Enforcement Agency Education
(ELEEN), June 21.
Constitution of the Federal
Republic of Nigeria (1999).
Mchageu R.B
(2005). Assessing Changes and Key Issues in the New Local Government Bill for
Finance Managers Incorporated.
Odiakalu, C.A (2004). Changing roles of Civil
Society in Promoting Safety and Security in Nigeria
in Hamika, E.O Crime and Policing in Nigeria,
Challenges and Options, Lagos Network on Police Reforms in Nigeria.
Oluziwi, A. (2004). Vera Institute and the Centre
for Law Enforcement Education (CLEEN) held from 24-27 September.
Piller S. (2004). Civilian Oversight of Poliing:
Lessons from the Literature’ in Hamika, E.O and Chukwuma, ‘Oversight and
Accountability of Police in Nigeria.
Thamas E.F (2009). ‘Principles of Sentencing’
Hanewens Books London.
Criminal Procedure let, 5414-5434.
Worker S.Z (2007). Sentence, Theory and Practice London Agency Education.
24-25.
Zhang, Yingzu and Xico, Zlugiwel (2008). The Fifth
Generation in Administrative Officer Roles pp 4:15-18.
Zimwenuan Z.F (2011). The Greater London
Authority, Devolution or Administrative Decentralization http://www.allacademic.com//heta/pmia-apa-reserachcitation.
LETTER OF RESPONDENTS
Department of
Public Administration
Faculty of
Management Science
Ambrose Alli University
Ekpoma, Edo State
20 June 2013
Dear
Sir/Madam
I am a final year students of
the department of Public Administration, Ambrose Alli
University, Ekpoma in the
Faculty of Management Science. I am carrying out a research work presently on
‘The role of Administration Officer in enhancing the quality of services
rendered by government establishment, a case study of Nigeria police
force.
I
humbly request that you please give your sincere answer to the questions asked
in the attached questionnaires because the research work is purely on academic
exercise.
You
are assured that every vital information provided, shall be treated with utmost
confidentiality throughout the procedure.
Your
anticipated co-operation will be highly appreciated.
Yours
faithfully,
Okoi Eyong Abu
QUESTIONNAIRES
Section A
Please
tick appropriately into the space provided in the bracket.
Personal Data
1.
Sex of respondents: male ( ) female (
)
2.
Age: 21-30yrs ( ) 31-40yrs (
) 41-50 ( ) 50 and above ( )
3.
Marital status: single ( ) married (
) widowed ( ) divorced ( )
4.
Length of service with organization
1-5yrs ( ) 6-10yrs ( ) 11-20yrs (
) 21-25 ( ) 30 and above ( )
5.
Educational background WASCE ( ) OND/NCE/other diploma ( ) professional qualification ( )
6.
Current position in the organization
junior staff ( ) senior staff ( ) middle management ( ) managered (
)
Section B
1.
Are there some painful challenges
provided by your administration (police force?) Yes ( ) No (
)
2.
Do the management encourage any self
development programs? Yes ( ) No ( )
3.
Are there forms of development do the
management recommended for its employees in the police force? Yes ( ) No (
)
4.
Are the roles of officers in your
organization being enhanced? Yes ( ) No
( )
5.
Are there any fraud being taken place
in your organization or misappropriation of funds? Yes ( ) No (
)
6.
Does the organization especially the
personnel department review its training programs? Yes ( ) No (
)
7.
Have you attended any training
programs that would help enhance the standard of the organization? Yes ( ) No (
)
8.
Do you think there have been good
improvement in the administrative officer roles? Yes ( ) No (
)
9.
How is the manpower need of the organization
determine? Yes ( ) No ( )
10.
Has the roles of the administrative
officer influenced you in any way? Yes (
) No ( )
11.
Are there good working conditions
provided? Yes ( ) No ( )
12.
Are there any social and personal
benefit resulting from the roles of the administrative officer? Yes ( ) No (
)
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